Customer Success
From onboarding through to scale, our Customer Success team works alongside builders and trade businesses to stay in control of complex jobs and projects across insurance, residential and commercial work.
A Better Way Of Doing Things
Customer Success at Loop Logics is built as a true partnership, designed for the realities of insurance work.
We work closely with your team to manage the complexity of property damage and restoration jobs, where multiple stakeholders, tight SLAs, changing scopes, and margin pressure are part of the day-to-day. Our focus is on helping you streamline workflows, improve visibility, and maintain control across every stage of the job lifecycle.
That means practical, hands-on support grounded in real insurance and construction workflows, continuous optimisation as your business evolves, and a long-term focus on improving operational performance — not just system usage.
Meet The Team Behind Your Success
Our team brings experience across insurance, construction, and job management software with a strong understanding of how building and trades businesses operate in real-world environments across Australia and New Zealand.
We work closely with your team to ensure Loop Logics fits seamlessly into your operations, and continues to support you as your business and team grows.
Kirsten brings almost 20 years of experience across the insurance industry in Australia and New Zealand, working with organisations including Suncorp, ENData, Gallagher Bassett and Stream. With deep exposure to insurance builders, claims workflows, and restoration environments, she helps teams simplify complex processes, improve visibility, and drive more efficient outcomes across property damage and repair work.
At Loop Logics, Kirsten leads technical solutions and customer delivery, by streamlining insurance builder workflows, improving operational control, and supporting scalable growth for builders and trade businesses across Australia and New Zealand.
Nicholas works at the intersection of product, strategy, and customer experience, helping insurance, commercial and residential builders turn complex, multi-stage workflows into scalable solutions and high-impact outcomes. He plays a key role in aligning real world job processes with platform capability.
At Loop Logics, Nicholas helps ensure customer experience evolves in line with the needs of builders, driving better visibility, coordination, and outcomes across every job.
Lorenzo brings over 10 years of experience in customer-facing roles across IT, project delivery, and implementation. Having worked with businesses operating across Australia, New Zealand, and the US, he helps teams adopt structured workflows, improve day-to-day operations, and get more value from their systems in fast-paced, multi-site environments.
At Loop Logics, Lorenzo works closely with insurance builders and trade teams to embed efficient workflows, improve system adoption, and ensure the platform supports the demands of property damage and restoration work, by helping teams operate with greater consistency, visibility, and control across every job.
Trusted by thousands of builders and trade professionals across Australia and New Zealand.
