Client Success Story
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Company Name: ARC Projects
Head Quarters: Gold Coast, Queensland, Australia
Celebrating 4 years of partnership with Loop Logic’s as an foundational client, ARC Projects. With over a decade of industry experience, ARC Projects has built a reputation as a trusted partner to insurance companies, commercial clients, and homeowners across Queensland, New South Wales, Victoria, Tasmania, the ACT, and New Zealand.
At its core, ARC Projects specialises in:
When ARC rolled out Loop Logics in September 2021, it wasn’t about adopting new software for the sake of it. It was about preparing the business to scale and unlocking efficiencies their previous systems couldn’t support.
That preparation was tested far sooner than anyone expected.
In February 2022, the Lismore and South East Queensland floods triggered an immediate surge in claims and active jobs. ARC needed to mobilise fast, maintain visibility across thousands of moving parts, and continue delivering for customers during a crisis.
Loop Logics became the operational backbone of that response, supporting increased volumes, coordinating teams, and keeping work moving when it mattered most.
The result:
Since Loop’s inception, ARC has continued to scale across Australia and New Zealand, using a market-leading platform. That same 30% efficiency allowed ARC to scale their operations, without increasing headcount.
From a leadership perspective, that visibility is critical:
National Operations Manager – Commercial at ARC Projects
ARC Projects’ experience shows what happens when the right technology meets a team already committed to excellence.
Chief Operating Officer at ARC Projects
National Operations Manager – Commercial at ARC Projects
Team Leader at ARC Projects
NetSuite is a cloud-based ERP platform combining financials, inventory, procurement, and reporting into one integrated system, built to scale from growing businesses to large enterprises across construction and beyond.
Connected with Loop Logics, NetSuite keeps job costing, invoicing, and financial data in sync, giving larger insurance builders and commercial contractors one accurate, real-time view across every project and every entity.
ANZIIF (Australian and New Zealand Institute of Insurance and Finance) is the leading education and professional development body for the insurance and finance sector across Asia-Pacific. ANZIIF sets professional standards, delivers accredited qualifications, and supports compliance training across claims handling.
Loop Logics’ ANZIIF affiliation reflects our commitment to the same recognised standards trusted across the insurance industry.
The Underwriting Agencies Council (UAC) is the representative body for Australia’s underwriting agencies, with over 130 members managing more than $10.5 billion in annual premiums. UAC advances industry standards, education, and advocacy across the insurance underwriting sector.
Loop Logics’ UAC affiliation connects us directly with the underwriting community that insurance builders rely on every day.
AICLA (Australasian Institute of Chartered Loss Adjusters) is the premier professional body for loss adjusters across Australia and New Zealand. AICLA sets recognised education standards, upholds a strict code of conduct, and maintains close ties with insurers, brokers, and legal partners.
Loop Logics’ AICLA affiliation reflects our shared commitment to integrity across the claims process.
The Restoration Industry Association (RIA) is the peak global body for restoration contractors, with a dedicated Australasian Council serving Australia and New Zealand. RIA sets professional certification standards, drives ongoing education, and advocates for the restoration sector across water, fire, and related damage services.
Loop Logics’ RIA membership reflects our alignment with internationally recognised restoration industry best practice.
AiBEC (Association of Insurance Building & Engineering Consultants) is the peak body for engineers and building consultants working across the insurance claims sector. It sets professional standards, delivers claims consulting education, and holds members to strict conduct and continuing education requirements.
Loop Logics’ AiBEC affiliation reflects our commitment to the same quality and professionalism standards trusted across Australia’s insurance building industry
Crunchwork is a cloud-based project and business management platform built for construction, insurance, and restoration teams, connecting office and field operations in one system. Tried and tested across 500,000+ jobs, it automates admin, compliance, and communication for contractors and subcontractors.
Integrated with Loop Logics, Crunchwork helps insurance builders coordinate projects end to end, from quote to completion.
ENData is a digital claims management platform connecting insurers, loss adjusters, external assessors, and builders across the insurance claims lifecycle. Used by hundreds of construction and restoration firms throughout Australia, ENData brings transparency and collaboration to every stage of a claim.
Its integration with Loop Logics keeps claim and job data aligned, helping insurance builders manage claims faster and accurately.
Xero is a cloud-based accounting platform trusted by millions of small and medium businesses worldwide, offering invoicing, bill management, payroll, and real-time financial reporting through 1,000+ integrations. Connected with Loop Logics, Xero keeps job costing, invoicing, and financial data in sync, giving insurance builders and trade contractors accurate visibility across every project and every dollar.
MYOB is a leading cloud accounting platform for small and medium businesses across Australia and New Zealand, covering invoicing, payroll, GST and BAS reporting, and cash flow management.
Its integration with Loop Logics means job costs, invoices, and financial data flow seamlessly between the two systems, giving insurance builders and trade contractors one accurate, real-time view of their finances.
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SheBuild Consulting is a boutique operations and HR consultancy built specifically for insurance builders, helping teams clean up processes, streamline performance, and implement systems that stick. Led by industry veteran Megan Williams, SheBuild draws on over a decade of estimating, project coordination, and business development experience.
As a trusted Loop Logics advisory partner, they help insurance building businesses scale with confidence.
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