Company Name: ARC Projects 
Head Quarters: Gold Coast, Queensland, Australia 

Celebrating 4 years of partnership with Loop Logic’s as an foundational client, ARC Projects. With over a decade of industry experience, ARC Projects has built a reputation as a trusted partner to insurance companies, commercial clients, and homeowners across Queensland, New South Wales, Victoria, Tasmania, the ACT, and New Zealand.

At its core, ARC Projects specialises in:

• Insurance Repairs & Restoration – seamless rebuilds and reinstatement, from minor damage to complex claims
• Emergency Make Safe Services – rapid 24/7 response when disaster strikes
• Commercial & Residential Construction – tailored solutions focused on quality outcomes and minimal disruption

When ARC rolled out Loop Logics in September 2021, it wasn’t about adopting new software for the sake of it. It was about preparing the business to scale and unlocking efficiencies their previous systems couldn’t support.

That preparation was tested far sooner than anyone expected.

In February 2022, the Lismore and South East Queensland floods triggered an immediate surge in claims and active jobs. ARC needed to mobilise fast, maintain visibility across thousands of moving parts, and continue delivering for customers during a crisis.

Loop Logics became the operational backbone of that response, supporting increased volumes, coordinating teams, and keeping work moving when it mattered most.

The result:

• 30% improvement in operational efficiency
• Greater control and visibility at scale
• The ability to deliver under extreme pressure, without compromising standards

Since Loop’s inception, ARC has continued to scale across Australia and New Zealand, using a market-leading platform. That same 30% efficiency allowed ARC to scale their operations, without increasing headcount.

From a leadership perspective, that visibility is critical:

“Loop is extremely intuitive and user-friendly. Anyone who can navigate an iOS device will quickly pick up the functionality. When catastrophe events hit, real-time tracking of team performance, trade performance, and financials isn’t optional, it’s essential. Loop delivers that at the click of a button.”

Kate Middleton (AiBEC – IAS)

National Operations Manager – Commercial at ARC Projects

ARC Projects’ experience shows what happens when the right technology meets a team already committed to excellence.