Company Name: ARC Projects
Head Quarters: Gold Coast, Queensland, Australia
Celebrating 4 years of partnership with Loop Logic’s as an foundational client, ARC Projects. With over a decade of industry experience, ARC Projects has built a reputation as a trusted partner to insurance companies, commercial clients, and homeowners across Queensland, New South Wales, Victoria, Tasmania, the ACT, and New Zealand.
At its core, ARC Projects specialises in:
- Insurance Repairs & Restoration – seamless rebuilds and reinstatement, from minor damage to complex claims.
- Emergency Make Safe Services – rapid 24/7 response when disaster strikes.
- Commercial & Residential Construction – tailored solutions focused on quality outcomes and minimal disruption.
When ARC rolled out Loop Logics in September 2021, it wasn’t about adopting new software for the sake of it. It was about preparing the business to scale and unlocking efficiencies their previous systems couldn’t support.
That preparation was tested far sooner than anyone expected.
In February 2022, the Lismore and South East Queensland floods triggered an immediate surge in claims and active jobs. ARC needed to mobilise fast, maintain visibility across thousands of moving parts, and continue delivering for customers during a crisis.
Loop Logics became the operational backbone of that response, supporting increased volumes, coordinating teams, and keeping work moving when it mattered most.
The result:
- 30% improvement in operational efficiency.
- Greater control and visibility at scale.
- The ability to deliver under extreme pressure, without compromising standards.
Since Loop’s inception, ARC has continued to scale across Australia and New Zealand, using a market-leading platform. That same 30% efficiency allowed ARC to scale their operations, without increasing headcount.
From a leadership perspective, that visibility is critical:
“Loop is extremely intuitive and user-friendly. Anyone who can navigate an iOS device will quickly pick up the functionality. When catastrophe events hit, real-time tracking of team performance, trade performance, and financials isn’t optional, it’s essential. Loop delivers that at the click of a button.”
ARC Projects’ experience shows what happens when the right technology meets a team already committed to excellence.
How has Loop Logics added value to your business?
“Our partnership with Loop Logics has enabled us to scale and deliver with confidence, not by adding complexity, but by creating clarity when it matters most to our clients and their customers.”
“Loop Logics is extremely intuitive and user friendly. Anyone who can navigate an IOS will quickly pick up the functionality. Job and project notes that read like a chat; PO’s and Site Safety requirements that can be completed via a link on your phone; report templates available for completion on an iPad. All in one central, intuitive and sleek looking platform.
Outside of the day-to-day efficiencies I have observed with Loop Logics, the real value add for me is from a dashboard, job management and analytics standpoint. As a senior leader, when a Catastrophe event hits it is absolutely vital to be able to track team performance, trade performance and financial performance, in real time, at the click of a button.
The sheer number of data points and self-managed dash boards, workflows and automations that can be created is nothing short of impressive. Even the customisable client communications, texts and emails; al stored within the job but manageable at scale when responding to a major natural disaster.
From a Major Loss & Commercial Claims standpoint it is also extremely easy to manage the case load and communication of more complex jobs due to the “work stream” segmentation that Loop provides within a single job number. Through “tabs” within a single job file, I can see what’s happening with make-safe, restorations, estimating, the build component and any private works that might need to be undertaken; all in one central place.
I cannot recommend Loop highly enough.”
“Loop Logics has made attending site and coordinating appointments so much easier, with SMS AI automating customer responses and updates, and the Dispatcher Map letting us instantly see all jobs and build efficient worker runs through simple drag-and-drop scheduling, especially at scale during major events when we’re dealing with thousands of properties and need to mobilise quickly, and it’s genuinely a platform we really enjoy using every day.”
